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Operating notes for contact centre teams.
Practical notes for people running outbound and inbound calling operations: what the rules require, what breaks in the field, and how to set up a dialer so it keeps working.
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Regulatory articles link the regulator's own material and describe requirements rather than interpreting them. This is general operational information, not legal advice.
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Compliance
TRAI's DLT framework: what an Indian calling operation has to register
Headers, content templates, consent records and telemarketer registration. What TCCCPR 2018 requires before commercial communication goes out, and what it means operationally.